FAQ
Frequently Asked Questions
Find answers to common questions about EnergyMo products and services.
Product
What sensors does the EnergyMo Ring have?+
The EnergyMo Ring features PPG sensors for heart rate and SpO2, an NTC thermistor for skin temperature, and a 3-axis accelerometer for activity and sleep tracking.
How long does the battery last?+
The EnergyMo Ring lasts 5-8 days on a single charge with continuous monitoring enabled.
Is the ring waterproof?+
Yes, the EnergyMo Ring is water-resistant up to 100 meters (10 ATM), suitable for swimming and showering.
Orders
How do I track my order?+
You can track your order using the order number and email on our Track Order page. Registered users can also view order status in their account dashboard.
Can I cancel my order?+
Orders can be cancelled before they are shipped. Please contact our support team as soon as possible.
Shipping
How long does shipping take?+
Domestic US orders ship free and arrive in 3-5 business days. International orders typically arrive in 7-14 business days.
Do you ship internationally?+
Yes, we ship to most countries worldwide. Shipping costs vary by destination.
Returns
What is your return policy?+
We offer a 30-day return policy. Items must be in original condition with all accessories included.
How do I initiate a return?+
Contact our support team at [email protected] with your order number to start the return process.
Account
How do I create an account?+
Click Sign In on the top right, then select Create Account. You can also create an account during checkout.
Can I delete my account?+
Yes, you can request account deletion from your account settings. All personal data will be removed in compliance with GDPR.
Technical
Which phones are compatible?+
The EnergyMo app is available for iOS 15+ and Android 10+. The ring connects via Bluetooth 5.0.
How accurate is the heart rate sensor?+
Our PPG sensor achieves 98% accuracy compared to medical-grade ECG monitors in clinical validation studies.