Frequently Asked Questions

The EnergyMo Ring features PPG sensors for heart rate and SpO2, an NTC thermistor for skin temperature, and a 3-axis accelerometer for activity and sleep tracking.

The EnergyMo Ring lasts 5-8 days on a single charge with continuous monitoring enabled.

Yes, the EnergyMo Ring is water-resistant up to 100 meters (10 ATM), suitable for swimming and showering.

You can track your order using the order number and email on our Track Order page. Registered users can also view order status in their account dashboard.

Orders can be cancelled before they are shipped. Please contact our support team as soon as possible.

Orders are prepared in 1-2 business days and normally spend 5-7 business days in transit, for an estimated total of 6-9 business days. Remote areas, customs inspections, public holidays, and carrier disruptions may add time.

Orders ship from Beijing, China with tracking. Unless checkout explicitly states otherwise, delivery is DAP/DDU: the recipient is responsible for import duties, taxes, brokerage, or customs charges assessed by the destination country. These charges are not included in product or shipping prices. United States: USD 39; free over USD 597. Canada: CAD 49; free over CAD 825. EU markets: EUR 39; free over EUR 550. United Kingdom: GBP 35/475. Switzerland: CHF 39/525. Norway: NOK 450/6,000. Denmark: DKK 300/4,100. Australia: AUD 59/920. Japan: JPY 5,500/90,000. South Korea: KRW 45,000/830,000. Singapore: SGD 49/800. Malaysia: MYR 159/2,500. Hong Kong: HKD 299/4,650. Taiwan: TWD 1,200/18,500. Saudi Arabia: SAR 149/2,250. United Arab Emirates: AED 149/2,200. The second amount is the free-shipping threshold.

For change-of-mind returns, customers in the European Union and United Kingdom may notify us within 14 days of delivery. Customers in South Korea and Taiwan may notify us within 7 days of delivery. In other markets, change-of-mind returns are not accepted unless required by local law. These limits do not restrict statutory rights for products that are defective, damaged in transit, or not as described. Returned products must be handled only as reasonably necessary to inspect them and must include the original accessories and packaging where possible.

Email [email protected] with your order number, delivery country, and reason for return before sending a product back. We will provide return instructions and the authorized return address in China. Customers pay return shipping for an eligible change-of-mind return. EnergyMo pays reasonable return shipping for a confirmed defect, shipping damage, or fulfillment error. Do not send a return without authorization.

Click Sign In on the top right, then select Create Account. You can also create an account during checkout.

Yes, you can request account deletion from your account settings. All personal data will be removed in compliance with GDPR.

The EnergyMo app is available for iOS 15+ and Android 10+. The ring connects via Bluetooth 5.0.

Our PPG sensor reaches 98% agreement with professional ECG reference monitors in our internal validation studies.