Frequently Asked Questions

The EnergyMo Ring features PPG sensors for heart rate and SpO2, an NTC thermistor for skin temperature, and a 3-axis accelerometer for activity and sleep tracking.

The EnergyMo Ring lasts 5-8 days on a single charge depending on usage and features enabled.

Yes, the EnergyMo Ring is water-resistant up to 100 meters (10 ATM), suitable for swimming and showering.

You can track your order using the order number and email on our Track Order page, or by logging into your account.

Orders can be cancelled before they are shipped. Contact our support team for assistance.

出荷準備は1〜2営業日、輸送は通常5〜7営業日、合計6〜9営業日の見込みです。遠隔地、税関検査、祝日、配送会社の事情で遅れる場合があります。

北京から追跡付きで発送します。決済時に別段の表示がない限り DAP/DDU 条件で、輸入関税、税金、通関手数料等は受取人の負担です。 United States: USD 39; free over USD 597. Canada: CAD 49; free over CAD 825. EU markets: EUR 39; free over EUR 550. United Kingdom: GBP 35/475. Switzerland: CHF 39/525. Norway: NOK 450/6,000. Denmark: DKK 300/4,100. Australia: AUD 59/920. Japan: JPY 5,500/90,000. South Korea: KRW 45,000/830,000. Singapore: SGD 49/800. Malaysia: MYR 159/2,500. Hong Kong: HKD 299/4,650. Taiwan: TWD 1,200/18,500. Saudi Arabia: SAR 149/2,250. United Arab Emirates: AED 149/2,200. The second amount is the free-shipping threshold.

お客様都合の返品は、EUおよび英国では配達後14日以内、韓国および台湾では7日以内にご連絡ください。その他の市場では、現地法で義務付けられる場合を除き、お客様都合の返品は受け付けません。不良、輸送中の破損、説明との不一致に関する法定権利は妨げられません。

返送前に、注文番号、配送国、理由を [email protected] へお知らせください。中国の認定返送先と手順をご案内します。お客様都合の送料はお客様負担、確認済みの不良、輸送破損、発送ミスは EnergyMo が合理的な送料を負担します。

Click Sign Up on the login page and enter your name, email, and password.

Yes, you can request account deletion from your account settings. All personal data will be removed per GDPR requirements.

The EnergyMo app is available for iOS 15+ and Android 10+.

Download the EnergyMo app, create an account, and follow the in-app pairing instructions.