FAQ
Frequently Asked Questions
Find answers to common questions about EnergyMo products and services.
Product
What sensors does the EnergyMo Ring have?+
The EnergyMo Ring features PPG sensors for heart rate and SpO2, an NTC thermistor for skin temperature, and a 3-axis accelerometer for activity and sleep tracking.
How long does the battery last?+
The EnergyMo Ring lasts 5-8 days on a single charge depending on usage and features enabled.
Is the ring waterproof?+
Yes, the EnergyMo Ring is water-resistant up to 100 meters (10 ATM), suitable for swimming and showering.
Orders
How do I track my order?+
You can track your order using the order number and email on our Track Order page, or by logging into your account.
Can I cancel my order?+
Orders can be cancelled before they are shipped. Contact our support team for assistance.
Shipping
How long does shipping take?+
Standard shipping takes 5-7 business days for US orders. International shipping takes 7-14 business days.
Is shipping free?+
Yes, shipping is free for all US orders. International shipping rates vary by destination.
Returns
What is your return policy?+
We offer a 30-day return policy. Items must be in original condition with all accessories.
How do I initiate a return?+
Contact our support team with your order number to start the return process.
Account
How do I create an account?+
Click Sign Up on the login page and enter your name, email, and password.
Can I delete my account?+
Yes, you can request account deletion from your account settings. All personal data will be removed per GDPR requirements.
Technical
Which phones are compatible?+
The EnergyMo app is available for iOS 15+ and Android 10+.
How do I set up my ring?+
Download the EnergyMo app, create an account, and follow the in-app pairing instructions.